Dascălu Paul-Laurențiu
Skills:
- Quality review
- Compliance adherence
- Process evaluation
- Documentation accuracy
- Analytical thinking
- Risk awareness
Profile
Detail-oriented professional experienced in policy compliance, structured case review, and documentation accuracy. Adept at identifying edge cases, densuring process alignment, and maintaining quality standards in high-volume environments.
Experience
Teleperformance — Customer Support & Appeals Processing
- Reviewed and processed appeals in accordance with internal Policies and compliance standards
- Documented decisions clearly to ensure audit traceability
- Managed high-volume case queues while maintaining accuracy and response deadlines
- Identified edge case and escalated issues to senior teams
Education
IT School — Cybersecurity Course Title: Programmer-Helper
- Familiarity with Linux environments
- Basic networking concepts
- Understanding of data security principles(CIA)
- Introductory SIEM exposure (Splunk)