Dascălu Paul-Laurențiu

Profile

Detail-oriented professional with experience handling high-volume customer cases, documenting technical issues, and following structured processes. Seeking entry-level IT support or a customer facing role to apply troubleshooting mindset and structured problem resolution skills.

Experience

Teleperformance — Content moderator/Customer Support (2025 May - 2026 Jan)

• - Communicated complex decisions clearly while maintaing professionalism
• - Investigated and moderated content according to platform guidelines
• - Managed high-volume case queues while maintaining accuracy and response deadlines
• - Managed sensitive cases requiring conflict resolution and policy enforcement

SBW Centru — Service Staff Fast Food (2024 Jul - 2025 May)

• - Provided efficient customer service in a fast-paced environment
• - Collaborated with team members to ensure smooth operations
• - Managed inventory and restocked supplies as needed
• - Maintained cleanliness and organization of the workspace

Cartofisserie — Service Staff Fast Food (2023 May - 2024 June)

• - Delivered high-quality customer service while managing multiple orders
• - Worked collaboratively with team members to meet customer demands
• - Maintained a clean and organized work environment
• - Assisted in training new employees on company procedures and standards

Education

Web Development (ongoing study - Scrimba platform)

• - HTML, CSS, JavaScript fundamentals
• - Responsive design principles
• - Version control with Git
• - Basic understanding of web hosting and deployment

IT School — Cybersecurity Course Title: Programmer-Helper

• - Familiarity with Linux environments
• - Basic networking concepts
• - Understanding of data security principles(CIA)
• - Introductory SIEM exposure (Splunk)